Sapphire Grace

Estimated delivery time:

• 1–4 business days for ready-to-ship items
  
• 5–14 business days for made-to-order pieces
  

Some pieces are completed after your order is placed. If you’d like a more precise delivery estimate before purchasing, email us and we’ll respond within 24 hours.

Hand-to-hand delivery
All orders are delivered by hand. You must be present at the delivery address to receive your order. If delivery is missed, our team will contact you to reschedule.

Designer packaging
Each piece arrives in the original packaging of the designer you selected.

Exchanges accepted within 7 days of delivery

To be eligible for an exchange:

• Items must be unworn, undamaged, and in original designer packaging
• All boxes, pouches, certificates, and tags must be included

Exchange Process

• Email info@jools.ae with your order number
• Once approved, we arrange a hand-to-hand collection
• After inspection, a JOOLS Gift Card equal to the purchase value will be issued for use on Jools.ae

Please note: We do not offer refunds. Exchanges are provided in the form of a JOOLS Gift Card only.

For full details, please refer to our Returns Policy

Every piece on Jools is 100% authentic and sourced directly from the designer.

• Materials, gold purity, and weight are clearly listed on each product page
  
• All products are reviewed before being offered on the platform
  
• Only selected brands are featured on Jools