Delivery Information
We aim to make receiving your fine jewelry as smooth and special as the pieces themselves. Below is everything you need to know about delivery with Jools.
Delivery Within the UAE
We currently deliver across the UAE only.
Delivery timeframe:
- 1–4 days for ready-to-ship items
- 5–14 days for made-to-order pieces
Please email us with the items you're interested in and we will get back to you within 24 hours about the shipping times for those specific items.
Hand-to-Hand Delivery
For security and peace of mind, all orders are delivered by hand.
- You must be present at the delivery address to receive your order.
- If you miss the delivery, our team will contact you to reschedule a new time.
This ensures your jewelry arrives safely and directly to you.
Designer Packaging
Each order is delivered in the signature packaging of the designer you chose, preserving the authenticity and identity of every brand.
Expect thoughtful, premium packaging that reflects the craftsmanship of the piece inside.
Delivery Updates
Once your order is confirmed:
- You will receive an email with your order details.
- When your item is dispatched, we will notify you of the delivery window.
Questions?
If you need support with delivery or timing, our team is here to help.
Email: info@jools.ae
Instagram: @jools.ae